Shipping & Delivery

Quickly read the delivery instructions of imKey's order fulfillment.

Shipping Logistics

Different international logistics are chosen depending on whether the product contains batteries and the situation in each region.

Shipping Origin

Hangzhou | Taipei | Singapore
Mainland China and Hong Kong/ Macau: The default courier is SF Express, and other courierr: JD/EMS, will be selected based on shipping priority and actual conditions.
Non-mainland China users: Cross-border logistics will be arranged based on specific regions, subject to actual shipment.

Shipping Time

Generally, shipments will be made within 72 hours, and the logistics tracking number will be updated. If there are holidays, there may be slight delays.
We will arrange logistics as soon as possible, but due to the uncertainty of cross-border logistics, please understand if there are delays.

Order and Logistics Inquiries

After the order is shipped, the Shopify store system will send a shipping reminder email to the order's reserved email address.
In the email, you can check the logistics information through the tracking number and the inquiry website.
If you need help checking the order/logistics information, contact us through the user support email support@imkey.im.

Postage Policy

The shipping cost will be handled differently depending on the transportation cost in each region. In principle, the imKey team will bear the shipping cost or most of the shipping cost.

Shipping Cost policy as below:

Free shipping	Mainland China Hong Kong SAR Macao SAR Taiwan Philippines Singapore
5 USD or Free shipping for orders above 129 USD	Malaysia Thailand United States
5 USD or 10 USD or Free shipping for orders above 129 USD	Indonesia
5 USD or Free shipping for orders above 129 USD	Germany United Kingdom Belgium Italy France
5 USD or Free shipping for orders above 150 USD	Netherlands
10 USD or Free shipping for orders above 129 USD	Spain Portugal Sweden
15 USD or Free shipping for orders above 155 USD	South Korea Japan
10 USD or Free shipping for orders above 180 USD	Australia
15 USD or Free shipping for orders above 250 USD	Finland
35 USD or Free shipping for orders above 220 USD	Russia
30 USD or Free shipping for orders above 250 USD	United Arab Emirates
35 USD or Free shipping for orders above 300 USD	Canada
20 USD or Free shipping for orders above 340 USD	New Zealand
45 USD or Free shipping for orders above 350 USD	Brazil
60 USD or Free shipping for orders above 460 USD	Argentina

Thank you for reading the instructions on imKey's shipping, order inquiry, and postage policies. If you have any questions, don't hesitate to contact us through the customer service email.
imKey thank you for your support.