Before withdrawing assets from an exchange to imKey, you need to know which tokens imKey supports. If you transfer a token that is not supported by imKey, the exchange may show the withdrawal as successful, but the assets will not appear in your wallet.
How to Withdraw to imKey Wallet (using Binance Exchange to withdraw USDT as an example):
1. Select the Token
Open the Binance Exchange app, go to "Funds" -> "Withdraw," and select the token you want to withdraw.
2. Determine if imKey supports the token
Check the 'withdrawal network' types provided by the exchange to determine if the imKey wallet supports the token. For example, Binance provides eight types of USDT withdrawal networks:- BNB Smart Chain (BEP20)
- AVAX C-Chain
- BNB Beacon Chain (BEP2)
- Ethereum (ERC20)
- Polygon
- Solana
- Tezos
- Tron (TRC20)
3. Choose the Appropriate 'Withdrawal Network'
BNB Smart Chain (BEP20), AVAX C-Chain, Ethereum (ERC20), Polygon, and Tron (TRC20) are all USDT withdrawal networks supported by imKey, including:
- BNB Smart Chain (BEP20): Based on the BNB Smart Chain, it offers low mining fees, fast transaction speeds, and can be stored in a BSC wallet.
- AVAX C-Chain: Based on the Avalanche protocol, it has low mining fees, fast transaction speeds, and can be stored in an Avalanche wallet.
- Ethereum (ERC20): Based on the Ethereum network, it has higher mining fees, relatively fast transaction speeds, and can be stored in an ETH wallet.
- Polygon: Based on the Polygon network, it has low mining fees, fast transaction speeds, and can be stored in a Polygon wallet.
- Tron (TRC20): Based on the Tron network, it offers low mining fees, fast transaction speeds, and can be stored in a Tron wallet.
Friendly Reminder:
When you later transfer assets out of your wallet, you will need to pay the mining fees in the specific currency, so make sure your wallet has enough of the specific currency to cover the fees.
- For transferring BEP20 USDT, it is recommended that your BSC wallet has at least about 0.0005 BNB;
- For transferring AVAX C-Chain USDT, it is recommended that your Avalanche wallet has at least about 0.001 AVAX;
- For transferring ERC20 USDT, it is recommended that your ETH wallet has at least about 0.02 ETH;
- For transferring Polygon USDT, it is recommended that your Polygon wallet has at least about 0.001 MATIC;
- For transferring TRC20 USDT, it is recommended that your TRX wallet has at least about 50 TRX.
Note: All mining fees are collected by the blockchain network, and imKey does not charge any fees for this.
4. Obtain the Correct 'Wallet Address'
Open imToken, click the button at the top left corner, scroll down to the 'imKey Hardware Wallet' section, and select the account you wish to receive funds in.
For example: If I want to withdraw USDT to the ETH account in my imKey wallet, I would select the ETH account and then click 'Receive' - 'Copy' to copy the account address.
5. Enter the 'Withdrawal Address' on Binance
Open the Binance exchange app, paste the ETH address you just copied on the withdrawal page, select the ERC20 withdrawal network, enter the amount you wish to withdraw, and click 'Withdraw'. Proceed with the subsequent verification to complete the withdrawal. After the exchange shows that the withdrawal was successful, wait a while and you will be able to see the transferred tokens in your imKey wallet.
Frequently Asked Questions
1. What to do if the withdrawal from Binance has not arrived?
There are typically three reasons why coins might not be received.
-
Reason One: The exchange has not yet sent the tokens
Sometimes the exchange may show the withdrawal as successful, but the tokens might not have actually been sent. In this case, please contact the exchange's customer service for confirmation. -
Reason Two: Transferred a token that imKey does not support
Check the article "Which digital currencies does imKey support?" to determine if you have transferred a token that imKey does not support. In this case, the exchange might show the withdrawal as successful, but the assets do not appear in your wallet. You will need to contact the token's project team to retrieve your tokens. -
Reason Three: Chose the BEP20 network for withdrawal
If you chose the BEP20 network during withdrawal, then your tokens have been transferred to the BSC account in your imKey wallet. To view the assets, you need to switch to the BSC account. - In imToken, open the wallet homepage, click the button in the upper left corner, enter the "Select Account" interface, click the button in the upper right corner to go to "Wallet Management". Under "imKey Hardware Wallet" management, click "Add Account", select EVM's "BNB Smart Chain", add and switch to the BSC wallet.
- On the wallet page, click the "+" sign, select "Custom Token", enter the contract address of the token (Symbol and Decimal do not need to be entered, they will be automatically populated), then click "Save".
- Return to the wallet page, and you can see the assets you have transferred.
2. Why is it essential to back up the mnemonic phrase when using an imKey wallet?
imKey is a decentralized hardware wallet that does not store users' wallet mnemonic phrases. In the blockchain, the mnemonic phrase represents asset ownership. To better secure your assets, please make sure to back up and safely store your mnemonic phrase to avoid leakage or loss that could result in asset loss.
3. How to contact Binance customer service?
If you encounter issues with Binance, please contact Binance customer service through the "Help Center" within the Binance App for assistance.
